Google Analytics 4 Has Arrived! Here Are 5 Benefits of Upgrading or Installing GA4 On Your Website or App

By: Le Dan Pham

Google has recently announced their newest update to Google Analytics, and it is one of the biggest updates that they have done since the program was first launched in 2005. For the past 15 years, Google has continued to advance its machine learning models to make sure that its analytics capabilities were able to keep pace “with the exponential growth and sophistication of digital marketing and e-commerce”. Also, due to privacy concerns, Apple and Google have both announced that third-party cookies will no longer be supported. This will have a direct impact on the effectiveness of the traditional Universal Analytics model. We’ve posted earlier on the ethical issues related to data collection in another blog post.

Therefore, the important question now being: is the new update worth switching to or can you live with the potential decreased functionality of the existing platform over time? In this article, we will be discussing how GA4 works and the changes that you will notice. We will also outline the advantages of the new update to help you achieve long-term benefits for short-term costs.


How to Set-Up the New Google Analytics


The first thing to mention, and one of the main benefits of GA4, is that you can use it for both your website and mobile app versus Universal Analytics, which only worked with websites. Using a single property, called ‘app + web’, you will be able to have multiple data streams like Android, iOS, and web that have website tracking capabilities. 


With this in mind, you can implement the new Google Analytics 4 update to your website in three different ways: 

  1. Add Google Analytics 4 to your site

  2. Add Google Analytics 4 to a site that already has Universal Analytics

  3. Add Google Analytics 4 and Universal Analytics to your site simultaneously


Google highly recommends that you have both Universal Analytics and GA4 running on your site. If you choose to transition entirely from Universal to GA4, this can disturb your data collection since both systems have different structures. Furthermore, since this is a recent change, there will be continual updates for at least a couple of years.


How Does Google Analytics 4 Work?


Google Analytics 4 measures its data in terms of events, rather than the Universal Analytics interaction measurements such as page views, transactions, and so forth. In this case, as stated by Google, events provide insight on what is happening with your website or app, such as user actions, system events, or errors.” In other words, events allow you to track any action or piece of information that you like. Such as, the pages people view on your website, button clicks, or information that you’ve collected from another platform (e.g. email marketing, CRM). This means that Google Analytics 4 allows for more flexibility in recording your data and gives you more freedom on the analysis that you want to perform. 


There are four categories of events:

  1. Automatically collected events

  2. Enhanced measurement events (these are automatically logged) 

  3. Recommended events with predefined names and parameters

  4. Custom events that you must define yourself and add into the code of the web page and/or app. 


Google Analytics 4 automatically tracks several events when a visitor views a page. These events include first visit, page view, session start, user engagement, and more. These events are permanent components and can’t be switched off. The second category of enhanced measurement events can also be collected automatically, but it is optional. Some of these events include scrolls (viewer scrolling at least 90% of the page), outbound clicks, site search, video engagement, files downloaded, and more. You can learn more about enhanced measurement features here


Recommended events are starting points, and gives you suggestions to start any custom events you want to track. However, you should only pick events that are relevant to you. For instance, if you run an online store, you can choose to track what particular products customers are viewing, using the recommended “view_item” event, a pre-existing event created by Google Analytics. Furthermore, custom events allow you to define your events, whatever makes the most sense in your reports. For example, if you want to track how customers are rating your products, you can create a custom event called “rate_item” to follow Google’s naming conventions. This article explains how to create custom dimensions for them. The benefit of having custom events available is that it allows you to invent metrics that Google has not already created in “recommended events” or “automatic/enhanced measurements events”. There are tons of events that are already created, that you can check here, before deciding if a custom event is necessary. 


In the event-based model, sessions are measured differently compared to Universal Analytics. In GA4, “the duration of a session is based on the time span between the first and last event in the session.” Compared to UA, where a user’s visit counts from the minute they enter your website and ends when they leave it, or after 30 minutes of activity. For example, if a user arrives on your website and spends 5 minutes browsing 3 pages, then goes idle for 30 minutes. UA would record this as 35 minutes, whilst in GA4, the session duration would only be for 5 minutes. 


There are several limitations to using GA4 events, for instance, you can only track up to 500 unique events per website and the name of each event can be a maximum of 40 characters. To learn more about how to use these tools and start tracking events on your page using Google Analytics 4, click here


Compared to Universal Analytics (UA), GA4 allows you to analyze how your customer is interacting with your site rather than just how the customer got onto your site. Overall, In the event-based model of GA4, marketers must think carefully about their data collection, with its more holistic approach to understanding data.


Benefits of Using Google Analytics 4


With the new features installed into an event-based structure, you may notice several benefits that Google Analytics 4 can provide in comparison to using Universal Analytics stand-alone. Here are 5 benefits of upgrading or installing GA4 to your website or app. 


  1. User journey: As a result of integration between web and app as well as enhanced data stream capabilities, Google Analytics 4 focuses on the complete user journey. You can now measure users’ interactions across all the platforms through unique customer IDs. A customer ID is a unique set of alphanumeric characters assigned to the user across all their devices. You can assign the user an ID through a user authentication system, such as when they login to your website, through loyalty cards, coupons, and so forth. After you create a unique customer ID, it can be tracked throughout their buying journey. 

  2. Enhanced tracking and measurement: a new feature in GA4 is called “enhanced measurement”. This feature tracks all file downloads, outbound clicks, video interactions, site search, and scroll events with the GA4 tag. You do not need to create any additional code or tags, which means less time and effort maintaining custom tags. Similarly, GA4 uses data from Google Signals, which are session data from sites and apps that Google associates with users who have signed into their Google accounts to stitch together users across devices, regardless if they have a user ID. This will make it easier to identify the same person across multiple devices. Google Signals can be activated through Google Analytics 4. If you would like to learn more about how to activate Google Signals on your Google Analytics 4 account, click here.

  3. Enhanced data visualizations and reporting: in GA4, you get real-time data visualization in a holistic view with just one glance. In comparison, Universal Analytics uses the Overview function in locations, traffic sources, content, events, and conversion, to view real-time data.

  4. Predictive analytics capabilities: GA4 provides predictive metrics that use machine learning algorithms to measure conversion progress. These metrics will allow you to identify users and the actions that would likely lead to a conversion. There are currently 3 predictive metrics supported by GA4: purchase probability, churn probability, and revenue prediction.

  5. Find more insights at a faster pace: “analysis hub” is currently only available for Analytics 360 users, the paid version of Google Analytics. With the GA4 update, not only can everyone access it, but more analysis types will also be available. Some things that are possible with Analysis Hub include exploration, custom funnels, pathing, and more.


So pay attention to new updates like Google Analytics 4. It will allow you to be more efficient and better equipped to understand customer habits and the predictive capabilities can help prepare you for potential impacts on your business and for your customers. Want to talk more about using these tools to supercharge your site? Contact an UpOnline representative.


How to Make your Dental Website Stand Out

By Brittany Vernon



Is your website lost in the crowd? It can be tough for your content to be seen amongst several other dental websites, thousands of search engine results and changes to devices that websites are viewed on. Try out these steps to increase the visibility of your dental practice’s website. 


Personalize


Make your website unique to your dental office! 


The most personal aspect in your office is your team;  so be sure to include a page dedicated to telling your patients about your staff - they are the face of your practice! Display photos of your staff and include a brief blurb about each staff member. 


Along with introducing the team, show off what your office looks like. Have a gallery on your website to showcase your office, from your lobby to the patient waiting area. Through photos and additional content, you can also show your COVID-19 initiatives and practices you are doing in the office, including social distancing, seating, and signage.


Giving website viewers and potential patients a virtual experience on your website will help them get acquainted with your practice and increase the likelihood of them visiting in real life. Your website is an opportunity to get potential patients comfortable with your practice without having to physically visit it just yet.


Optimize


There’s no point in having a great website if no one will see it. This is why optimizing your website is an important step - crucial for your page to be seen by potential patients.


People tend to use search engines, like Google, to answer questions and find services they’re looking for. As a dental website, provide content that answers your potential patients' questions. Creating a Q&A or Frequently Asked Questions (FAQ) page could help direct potential patients to question and answers about your dental procedures and expectations. Your FAQ page would include primary keywords and content that patients are looking for. You can also weave these questions and answers into individual service pages for good search optimization.


You should also ensure your website ranks well on Google. Google search result pages only hold 10 results per page; so the higher the page ranks, the more likely your website will be clicked on. Improving your website search rankings can be done in a number of ways. If you want your website to appear organically in Google searches (i.e. not with paid ads) then proper Search Engine Optimization (SEO) should be implemented and managed monthly.


Here are a few SEO tips to practice:

  • Write unique titles and content (make sure titles are concise!)

  • Tag your images with appropriate descriptions as part of best practices

  • Accurately describe the page's content with description meta tag

  • Avoid “keyword stuffing” and excessive use of heading tags on a page

  • Use online tools to help evaluate your site’s SEO


More information on SEO guidelines can be found on Google Search Central.


Mobilize


People will view your content on different devices - smartphones generate 51% of global website traffic! Build a responsive website that looks good on all devices and all screen sizes. Responsive websites create brand continuity and a comfortable user experience for your website visitors. You don’t want people searching for a dentist on their phone to get to your website and abandon it because it’s not smartphone friendly.


Assure that appointment requests, patient forms, and contact forms are easily accessible on your website and quick-to-fill via smartphones. The more you allow your patients to engage with your practice from the comfort of their home, through their smart devices, the more likely you are to attract new patients. Be convenient, be accessible, be mobile!




With these steps in mind, your website can stand out amongst competitors. Keep in mind that your content should be updated whenever there are changes in your office. On top of that, Google’s search algorithm is always changing based on people’s search habits. UpOnline can help your website evolve with these changes in addition to creating website content for your practice and services. 



Is Data Collection Ever Ethical?


By Brittany Vernon



With the help of technology, data collection has become easier and more efficient than ever. Gone are the days where physical surveys and census forms are needed for marketers to collect information. Through analytics, tracking pixels and beacons, as well as data mining, digital marketers have access to an abundance of specific information about their target audience and potential customers.


However, easier data collection creates a greater chance for the collected data to be misused.

In the digital age, data collection has become more automated and implicit than earlier forms of collection. The average smartphone user is unconsciously sending companies large amounts of data during every moment of their day. Whether you are watching cat videos online or visiting your favorite restaurant, records of your data and browsing habits are constantly being traced through technological devices. This creates an ethical issue because data buyers and sellers  are everywhere and have the potential to impact all aspects of life.


Information is valuable

One of a business’ most valuable assets is their access to their customers’ and potential customer’s data. Establishing patterns and consumer behaviour can help you better understand their interests, wants and needs. It also helps sell more by advertising more accurately and targeting users based on their online persona and browsing habits. 


Methods to collect data


There are several ways to collect data from customers. However, we’ll narrow the focus to implicit data; data collected and received from website user tracking with analytics.


Online Tracking

This is an effective method applicable to websites and apps. Accessing this data allows you to collect quantitative data on users visiting your site. Online tracking allows you to see how many people visited your site, how long they were on it, what they clicked on and more.


Marketing Analytics

Keeping track of marketing analytics is a great way to gauge the success of your online campaigns. Marketing analytics, similar to online tracking, involves collecting data based on ads a business runs. Ads through email, website, social media or search engines can be traced to give you data about who clicked on your ads, what times they clicked and which devices they used.



Social Media Tracking

This is perhaps the most common way to collect online data. Social media provides a rich source of information about users’ location, interests and demographic statistics, for example (location, age and gender). Using this data, businesses can determine who their target demographic is, where they are, and how users are interacting with the business’s content. Post engagements and shares are monitored to determine the post’s performance as well as searching the brand’s name often, setting up notifications or using third-party social media monitoring software.


Customers expect Trust

A Canadian survey determined that 90% of consumers would cut ties with a company if they found out a company is using their data unethically. This survey also determined that 79% of Canadians inherently trust healthcare organizations to uphold their ethical obligations when it comes to their data. This means that securing users’ data is connected to consumer retention. Consumer trust stems from privacy and transparency practiced by the business. Consumers want to be informed where their information is going, what it is being used for, and they expect their information will be protected from data breaches.


What should Marketers know?

Ethics and socially responsible marketing go hand in hand. Socially responsible marketing entails a brand advertising their marketing, charitable efforts, or ethical practices. It is important that businesses are transparent with their customers to avoid loss of trust and credibility. To better understand what ethical methods of data collection marketers should know what qualifies as unethical data collection. The following are tactics marketers should avoid.


Avoid Deceptive Practices

The ease of data collection may lead a business to downplay how much information they are actually gathering from customers and what it’s being used for. Sugging is defined as the practice of selling data under the guise of research. User data is often sold to other companies for their own target marketing purposes, advertising to people that have never actually engaged with their brand or searched for their product. To maintain customer trust, businesses should always tell customers when their information is being collected and for which specific reason. For example, a pop-up on a website to inform customers that information is stored when they visit their website.


Avoid Privacy Invasion

The Personal Information Protection and Electronic Documents Act (PIPEDA) applies to the entirety of Canada and states fair information principles for businesses when collecting data. Incompliance with this act includes:


  • collecting, using or disclosing personal information in ways that are unlawful

  • profiling or categorizing individuals in a way that leads to unfair, unethical or discriminatory treatment

  • collecting, using or disclosing personal information for purposes that may cause significant harm to someone


A rule of thumb for businesses to avoid invasion of privacy deception is to keep the data collected within the context that it was collected for. Businesses should identify and document their purposes for collecting personal information prior to collecting the data. In addition, identify which specific personal information to collect in order to fulfill the determined purposes.


Digital data collection is the present and the future for marketers and businesses to build a loyal consumer base. Ethical data collection connects to customer retention as it fosters trust between businesses and customers. Ethical data collection cannot exist without transparency from the business. Always inform customers about your intentions and purposes for collecting their data. 


For more information about socially responsible marketing,  check out this article.


TikTok Marketing 101: Benefits of TikTok and Why You Need It


By Le Dan Pham 


A Force to be Reckoned With: The TikTok Takeover


TikTok started as a karaoke app called Musical.ly, until ByteDance Ltd. bought the app in 2017 to merge it with TikTok. It is now enjoyed by over 800 million active users around the globe. Before, users used to create sing-along videos to their favorite tunes where people could like/comment, share and recreate their own versions to other online platforms. Now, it is a platform to share curated videos from dancing and singing to dogs and tricks. TikTok has accelerated its growth at an exponential rate. In Google Play and the App Store, TikTok has been downloaded over 2 billion times. TikTok and parent company ByteDance are still finalizing their deal and need the go-ahead from both the U.S. and Chinese governments. Microsoft's negotiations to buy TikTok for U.S. users were compromised after China imposed export restrictions on the software that TikTok uses to recommend videos to users - the app's secret algorithm that Microsoft insisted on controlling. Terms of the current deal state that Oracle and Walmart will own 20% of a new U.S.-based TikTok.


Over 2 billion downloads in Google Play and App Store.

A goldmine for engagement, TikTok users spend an average of 52 minutes a day browsing the app. Users’ feeds are constantly filled with new curated clips, so they don’t have to follow their favorite creators in order to be sucked into the action. To appear in the main feed your content needs to stand out, have relevant hashtags and high engagement statistics. TikTok’s powerful algorithm makes recommendations on the user’s personalized “for you” page. Content creators usually need to shoot, minimum, one video a day to try and fit into the algorithm. There are a variety of options that you can choose for your content creation that will be covered in this article, however, you should be careful that you remember your target audience, so your ad will be shown on their page. 


Who is On TikTok? Is Instagram, Facebook and Snapchat not enough?


The majority of users on TikTok are Generation Z (41% are between the age of 16 and 24), and amongst the 41%, the majority of these users are female, approximately a 2:1 ratio between female and male.  So how does this compare to other social media platforms? Rather than being a threat, TikTok represents a completely different platform. Instagram and Facebook allow for users to post original video and content onto their stories and pages and offers different filters as well to add to them. But what sets TikTok apart is that it is an app purely made for social entertainment. Rather than using it as a platform to share elements of someone’s day, it is about remaking and inventing new characters based on existing media or sounds that others have created. Facebook has attempted to recreate a spin-off to TikTok called “Lasso”, however, this project failed since it had to work as a standalone app and rebuild its purpose from scratch. Lasso was downloaded approximately 425,000 times since it’s release in 2018 in comparison to TikTok’s 2 billion downloads. 


In comparison, Snapchat shares similar traits with TikTok. Both of these apps main users are Gen-Z /millennial audiences and are popular globally. These platforms are more ideal for midsize to large companies due to their campaign price plans. If you are interested in experimenting with content, TikTok would be a safer bet. This is because it is still a newer platform and you will be able to create free content to see how it is received by the viewers, before opting to run a paid ad campaign. On the other hand, Snapchat is still lacking free content creation marketing opportunities, since users would have to either follow/subscribe to your profile in order to see free videos. Another important point to consider: TikTok videos have the ability to be shared and potentially go viral whilst Snapchat videos only last for the 24 hours designated. 


You can read more about Snapchat marketing benefits on our blog to decide which platform might be more beneficial for your business.


Many brands, musicians, and celebrities have also found their way onto TikTok and have used it  to incorporate it into their branding. For instance, Lil Nas X, Ellen DeGeneres, and Jimmy Kimmel have all made a variation of videos to promote their brand (snippets of music videos, hashtag challenges and more). 


“Jimmy Fallon’s #tumbleweedchallenge had over 8,000 submissions and more than 10.4 million engagements.” - (Viner, medium.com)



How Does TikTok Work?


Users can shoot videos between 15-60 seconds long, longer videos that have been recorded outside the app itself can also be posted on the platform. Other functionalities can be added before and after shooting. A user can add effects such as interactive, green screen, beautify and AR filters, and/or they can add music, edit, and make cuts all within the app. There are two pages on a user’s app that can be swiped back and forth: the “Following page” and the “For You page”. “For You” is the main focus as it contains videos tailored to fit what the user likes to watch. For example, if a user likes cats and dogs videos, TikTok will start showing the viewers more videos that feature pets.


Even though TikTok is still considered a rather new platform for businesses, with ample amounts of analytics to support its success, businesses can be positive that TikTok is here to stay. Especially with its sudden burst of users in 2019, competition will start to grow as more businesses are learning and experimenting with using TikTok more effectively. 


How Can TikTok Benefit Me?


What better way to engage and bring awareness to your business than sharing original content that inspires them? The Return on Investment (ROI) that your company can get from TikTok will convert user loyalty eventually into sales. The app’s ease of use allows for your content to be downloaded and shared to different social media platforms. In a previous post, we have discussed how to strategize marketing to Gen Z. The rules still apply to TikTok, as we dive deeper into the benefits of using TikTok as a standout app for future marketing campaigns.


“At the end of the day, the relationship with TikTok is more important than asking them to pay me for a record. It’s giving us exposure, and that’s what we need to push the brand forward.” - (Qtd. in Alexander, The Verge)

You can develop your own strategy based on your marketing goals. Some of these can be: 


  1. Through a hashtag/challenge campaign

As mentioned, Jimmy Fallon’s #tumbleweedchallenge demonstrates a successful awareness campaign that was fun and captivating for a younger audience. By creating a campaign that users can share with a hashtag allows for more people to join in the unique experience that is dedicated to your brand. By challenging your audience with something that involves a product/service that you offer, they will likely want to participate and be involved. 


  1. Influencers

Another way that you can use TikTok is to partner with relevant influencers that can elevate your brand. For example, Crocs partnered with Post Malone to create a #ThousandDollarCrocs challenge where users were encouraged to design a pair of Crocs if they were to cost $1,000. As a result, Crocs saw an 18% boost in their followers. This campaign was inspired by a lyric in one of Post Malone’s songs. It is important to know which influencers make the most sense for the campaign that you are building. Who is their audience? What kind of content are they creating? Why should they be a spokesperson for your brand? How can they benefit you and vice versa?


  1. Scarcity: “Act Now!” “Contest ends in 3 days”



Another way to engage with your audience on TikTok is to give them a sense of urgency. You can do this through paid advertisements, or earned media on your platform that will drive them to take action. TikTok users want to be part of trends, and by giving them a time limit on participating in a campaign, they will feel obliged to be a part of the experience. For instance, GUESS denim did a campaign called “#InMyDenim” that ran from Sept 1st 2018 to Sept 6th 2018, where users could show off their GUESS denim in creative ways. Starting off with influencers, the campaign generated around 37.4 million views on videos using their hashtag. 


Paid Ad Content vs. General Content

Before you decide to jump on board with the TikTok trend, or if you are having second thoughts about whether TikTok is the right platform for you, keep in mind that many trends are started by youths before they are trickled down to an older demographic. Furthermore, if you decide to use TikTok, TikTok ad campaigns can be expensive for small businesses, as investment starts with a minimum of $500. Be prepared to pay between $50k-$100k to run ads on this platform! You can always create content on a platform curated to your business, but if you want your content to be seen by millions of users, it can come at a cost. If you believe this is the path for you, here are some tips on how to get started! 


  1. Create a TikTok Ad Campaign

To begin, you must create a TikTok Ad Campaign on their webpage. It will ask you to fill out some details to set up your account and may take up to 48 hours until you hear back from a representative to confirm your eligibility. Once your ad campaign has been approved, you are set and ready to go!


  1. Choose the Right Objective

The next step is to choose the right objective that matches your campaign’s goals. The categories that TikTok provides are awareness, consideration, and conversion. It’s important to determine what you are trying to achieve at the end of your marketing campaign to reach the users that fit your criteria the most.


An awareness objective is to get users familiar with your brand or company. This objective could be, for example, to reach a maximum number of people in a set period of time. The end result would be to get others to recognize and build trust with your brand.


A consideration objective is to get users to think and  seek out more information about your brand or company. This objective is best if users already know about your brand and your goal is to have a higher click-through rate, whether it is through website traffic (blog post, website landing page etc.) or to download an app. The end result is to get users to learn more about your brand’s mission and offers. 


A conversion objective encourages the user to use/buy your product or service. You want users to take a specific action on your website or app. This step could include downloading your app, adding items to a cart, registering for your service/product or making a purchase. 


TikTok also offers an option called ‘Optimization Preference’. This option allows for the algorithm to optimize the delivery based on the event you set. For instance, asking the user to make a landing page purchase. The system will then deliver your ads to other users who share a similar profile to those who have converted.


  1. Choose a Campaign Name and Budget

The budget will allow for you to set an amount that you’re willing to spend on an ad campaign and it is adjustable if you change your mind on the amount. There are three budget choices: no limit, daily budget, and lifetime budget. This will help control your ad delivery and measure its performance. Which budget you choose depends on what you are looking for, no limit allows for you to spend as much as you’d like on a campaign level and daily/lifetime budget determines how much you are spending per day versus how much you are spending in the length of the campaign. 


TikTok is here to stay!

America has lifted their ban of TikTok after the company agreed to sell 20% of their ownership to Oracle (12.5%) and Walmart (7.5%). Before Oracle and Walmart’s investment in TikTok, TikTok was scheduled to be removed from the App and Google Play Store. U.S. TikTok user data  will now be moved to Oracle’s cloud infrastructure.


Currently only 4% of U.S. social media marketers use the platform - and these numbers will continue to grow. Why wait when you can take the lead amongst your competitors? 


Have a question on how to get started on TikTok? Speak with an UpOnline representative today!